|TV||Roku OS TVs (TCL, Hisense, and Sharp)|
|Reason||Using old OS for too many days.|
|Solution||Reset the Roku TV and update it.|
|Prevention||Update the Roku TV as soon as the new update is available.|
If you’re using smart TVs like TCL, Hisense, or others that use Roku OS as its operating system, the error code 001 will display and indicates “Unable to update the software.” If this error occurs, you can’t be able to update your Roku TVs firmware to its latest version. To bypass the error code 001 on your Roku TV, perform some necessary troubleshooting techniques.
Reason for Error Code 001 on Roku TV
In general, Roku releases two updates in a year. If you are not updating the Roku TV to its immediate version, you will face some issues while updating the Roku TV. If you are updating your Roku TV from Roku OS 10.5 to Roku OS 11.5 (skipping Roku OS 11), you will have the error code 001. To avoid this, you have to update your Roku TV without skipping any updates. Let’s see how to fix the error code 001.
Restart Roku TV
Restarting your Roku TV helps you to prevent sign-in troubles and unresponsive services from the server and allows your TV to start any task fresh.
 Press the Home button on your Roku TV remote control.
 Once the home screen appears, navigate to the Settings menu.
 After that, select System.
 Select the System Restart option.
 Now, click Restart to proceed with the restart process.
Once restarted, check the error code. If it isn’t solved, proceed to the next troubleshooting method.
Reset Roku TV
You can perform a factory reset on your Roku TV to resolve the error. Remember that resetting will erase all the settings stored on your Roku TV and revert to the default settings.
 Press the Home button on your remote control and navigate to the Settings menu.
 Select System settings and choose Advanced System Settings.
 Under Advanced System Settings, select Factory Reset.
 After that, enter the four-digit code to confirm the reset.
 Click Start Factory Reset to complete the process.
Update Roku TV
Once you perform a restart and reset, the error code 001 will terminate from your Roku TV and begin to work properly. After the error is cleared, follow the below procedure to update your Roku TV to its latest version.
 Press the Home button to display the home screen on your Roku TV.
 Go to Settings and choose System.
 Now, choose System Update under the System menu.
 After that, click Check Now to check for new updates.
 If there’s any update available, click Install.
 Once restarted automatically, your TV will run on the latest firmware.
Contact Roku Support
If the above-mentioned troubleshooting steps don’t help you to resolve the error code 001 on your Roku TV, try to contact Roku Support for help. The Roku experts will give you tips and hacks to resolve any issue on your Roku TV.
As of 17th Oct 2022, Roku OS 11.5 is the latest version on all Roku TVs.
Error Codes 001, 002, 003, 004, and 005 indicate the same message, “Unable to update the software.”