Paramount Plus Not Working on Sony TV: Reasons and Best Fixes

If you have issues while streaming Paramount Plus on Sony TV, there is nothing to worry about. The most common reasons for Paramount Plus not working include an unstable internet connection, outdated Sony TV firmware, or any technical errors in the app. These errors are common in all Smart TVs and they can be fixed by the following workarounds.

Why is Paramount Plus Not Working on My Sony TV

These are the things you should look for if Paramount Plus is not working on Sony Bravia TV.

• Due to device incompatibility, the Paramount Plus app will not be loading or streaming.
• If Paramount Plus keeps crashing, it is due to a corrupted cache present on the TV.
• The download button will not work on Paramount Plus if you don’t have a premium plan.
• If there is no sound on Paramount Plus, it indicates that the app’s version is outdated.
• If you see a black screen on Paramount Plus, it is due to a poor WIFI network

How to Fix Paramount Plus Not Working on Sony TV

You can rely on these methods to troubleshoot the Paramount Plus not working issue.

Check if Sony TV is Compatible

The Paramount Plus app is only supported on Sony Smart TV models that were launched in 2015 or above. Those with older Smart TV models can’t install and use the Paramount Plus app. If that’s the situation, you can Chromecast Sony TV to cast movies, TV shows, and live sports from a smartphone, tablet, or PC.

Check the Internet Connectivity

If Paramount Plus keeps buffering while streaming, it is due to a poor or unstable internet connection. As a result, no media will play on your Sony Smart TV.

[1] So, connect your Sony Smart TV to a stable WiFi network to resolve the issue.

[2] Perform a speed test on your Sony TV and ensure that it has at least 4 Mbps.

If the internet speed is below the recommended, you should upgrade your internet plan.

Clear Cache on Paramount Plus

Basically, streaming apps will store more cache files on your Sony TV for better performance. You have to clear those cache files on Sony TV if any apps are not working properly.

[1] Press the Home button and navigate Settings.

[2] Select the Apps section to view the installed apps on your Sony TV.

[3] Choose the Paramount Plus app and click Clear Cache to clear the cache files.

[4] Press OK to confirm the process.

After clearing the cache, check if the Paramount Plus app is now working without any errors.

Re-Install Paramount Plus

If still not working, try to uninstall and reinstall the app again to solve the issue.

[1] Uninstall Paramount Plus on your Sony TV.

[2] After that, press the Home button on your Sony TV remote.

[3] Click on Google Play Store.

[4] Search for Paramount Plus and install the app (when you re-install the app it will be on the latest version of Paramount Plus).

[5] After the installation, open the app and log in with credentials and watch your favorite shows.

Check the Availability

Before accessing the Paramount Plus content on your Sony TV, make sure that content is available in your region. If you want to unblock the geo-restricted content, you can install and use the VPN on your smart TV to resolve the issue. You can also check the status of the Paramount Plus server by visiting its official webpage.

Power Cycle Sony TV

Sometimes, the Sony Smart TV may be the culprit as the issue can be caused by the app. To fix this issue, you need to power cycle the TV.

[1] Turn off your Sony TV by pressing the Power button.

[2] Remove all the cables connected to your Sony TV and unplug the power cable from the wall outlet.

[3] After a few minutes connect all the cables back to your Sony TV and plug in the power cable back to the wall outlet.

[4] After that, turn on your Sony TV by pressing the Power button again and check whether the issue is solved.

Update Sony Firmware

If your Sony TV is running with outdated firmware, some apps may not work, it may include Paramount Plus. So, update your Sony Smart TV to the latest version to solve the issue.

[1] Launch your Sony TV and connect it to a stable WiFi network.

[2] Press the Help button on your Sony remote control to open the Help screen.

[3] Choose the Status & Diagnostics tab.

[4] Click System Software Update and check for any available Software Update.

[5] If there’s one, tap Update to update the Sony TV firmware.

Restart Sony TV

Restarting is very effective in fixing the technical glitch caused by a TV. For convenience, you can use the remote to restart your Sony TV.

[1] Ensure that the Sony TV is turned on.

[2] Press the Power button on the Sony TV remote and hold it for 5 seconds.

[3] For some TV models, you will get a prompt. Click Restart to begin the process.

If it doesn’t work, you can soft reset the Sony TV by unplugging the cable and connecting it back.

Reset Sony TV

If the previous methods don’t work, you can perform a factory reset on your Sony TV to erase all the data and revert your TV back to its default settings.

[1] Press the Home button on the Sony TV remote and click on Settings.

[2] Choose Device Preferences and click the Reset option.

[3] After that, select Factory Data Reset in the prompt.

[4] Now, Click Erase Everything and follow the on-screen prompts to initiate the reset.

Contact Sony Support

If none of the troubleshooting steps helps you to resolve the issue, then try to contact Sony Support for further assistance. Customer care will give you extra tips and tricks to resolve your error on Sony TV. If necessary, you can text a support agent or call them at 239-245-6354.

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