In the Hisense Smart TV, especially Roku TVs, the TV screen will get stuck on the logo when turning on the TV or restarting it. If you are facing this issue, it may be due to a loose wire connection or some software issues. To fix the issue, you need to power cycle the TV or hard reset the TV. Let’s see the reasons for this issue and the easy ways to fix it.
Reasons for Hisense Roku TV to Stuck on Logo Screen
- The first and foremost reason is the power supply. Make sure that your TV is getting enough power supply to turn on. Sometimes, you might not get the standard 120V power supply to your TV. Check the power supply.
- The second cause of this issue is the wire connections. The power cables used on the Hisense Smart TV may be damaged or not connected properly.
- The next reason may be due to the older firmware of the TV. If you are using the older software version on your Hisense Roku TV, you will experience similar issues like this.
- If you are using the Hisense Smart TV for a longer period of time (more than a year), your TV will have a lot of temporary files and cache files. You need to clear the cache files at least every three months.
For these reasons, try the fixes mentioned below.
Power Cycle Hisense Roku TV
Initially, try to power cycle your TV, because it will eliminate all the temporary bugs and glitches which restrict the device’s performance.
 Press the Power button and switch off your Hisense smart TV.
 Now, remove all the cables from the HDMI port and unplug the power cable from the wall outlet.
 Wait for a few minutes to give your device some rest.
 After that, reconnect all the cables to your TV and plug the power cable back into the wall outlet.
 Finally, turn on your TV and check if it’s working properly or not. If not, go to the next fix.
Hard Reset Roku Remote
This error may also cause due to your Roku remote control. So, reset your Roku remote control to resolve the error. Before resetting the Roku remote, make sure that your batteries are new and working properly.
 Locate the battery compartment at the back of your remote control.
 Remove the battery from the dock.
 Now, press and hold the Power button on your remote control for 10-15 seconds.
 After that, re-insert the batteries back into the battery compartment.
 Now, turn on your TV and use the remote control to switch the TV menu. Now, the issue on the Roku remote will be fixed
Clear Cache on Hisense Smart TV
If the remote is working fine, clear the cache files on your Hisense Roku TV. Storing a lot of cache files will cause a lot of performance issues. On the Hisense Roku TV remote, press the Home button five times, the Up button one time, the Rewind button two times, and the Fast Forward button two times. This will clear all the cache files on your TV. Now, check if the issue is fixed on not. If not, update your Roku TV.
Update the Roku TVs Firmware
When your Hisense Roku TV is outdated, it may display some errors and cause your TV to stuck on the logo screen. If your TV is frozen, you can’t able to update via the settings menu, Instead, you can use the following method to update your Hisense’s firmware.
 Navigate Hisense’s official website.
 Locate the Support section and install the supported firmware for your Hisense model.
 Once the file is downloaded, unzip the file and copy it via a USB stick.
 Make sure to format your USB stick with the FAT32 system.
 After that, insert the USB drive into the USB port on your Hisense smart TV.
 Disconnect the power supply of the TV.
 Then, press the Power button on your remote control for a few seconds and plug the TV back into the wall outlet.
 Finally, after turning it on, your TV will display the update menu. Follow the on-screen instructions to complete the update.
Factory Reset Hisense Roku TV
Without using Roku’s remote control, you can factory reset the Hisense Roku TV by pressing the Reset button on the TV.
 Locate the Reset button on your Hisense Roku TV, it’s usually located at the back or bottom of your TV.
 Now use any sharp pointed objects like pen or nails and press and hold the Reset button for a few seconds.
 Now, the Hisense Roku TV will reset to its factory settings and the error’s being solved.
Contact Hisense Support
After performing all the necessary techniques and still your Hisense TV is stuck on the logo screen, don’t panic. Alternatively, you can contact Hisense support for aid, the experts will solve any issues regarding your Hisense smart TV.
If your Hisense smart TV turns on a red light while it’s on, it is mostly because of LED backlight failure.