Amazon Prime Video stands tall in the streaming industry. Amazon has developed the Prime Video app for almost all smart devices. You can install the Amazon Prime Video app on smartphones, streaming devices, smart TVs, and PCs. Sometimes, in Samsung Smart TV, the Amazon Prime Video may not be working. It will have some streaming or performance issues. Here are a handful of solutions to the Prime Video app not working on Samsung Smart TV.
Solutions for Amazon Prime Video Not Working on Samsung TV
- Reboot the Samsung Smart TV
- Error Codes in Prime Video app
- Check the internet connection
- Update the app and TV
- Deregister the Amazon account
- Uninstall the Prime Video app
- Check the VPN connection
- Reset the Smart Hub
Reboot the Samsung Smart TV
If you have any issues while streaming the Prime Video app, try rebooting the Samsung Smart TV. Turn off the Samsung Smart TV and unplug it from the power source for 10 minutes. Then, power up the Smart TV. This will clear all the cache files stored on your TV. Now, the Amazon Prime Video app will stream without any issues.
Error Codes in Prime Video app
When streaming video content on the Prime Video app, you will get error codes. Based on the error code, you need to take different measures to resolve the error. Error code from 1xxx indicates internet and connective issues. Code from 2xxx suggests activation issues. 5xxx is for Amazon account issues. 7xxx indicates software or hardware issues. 9xxx is for device compatibility. Based on the error code, follow the below-mentioned solutions.
Check the internet connection
Amazon Prime Video requires a minimum download speed of 1 MBPS for SD content and 5 MBPS for HD content. So, make sure that the Samsung Smart TV is receiving enough internet connection from the WiFi router.
Update the app and TV
If you have any performance issue with the Amazon Prime Video app, update the Prime Video app from the Smart Hub store. Check our guide on how to update apps on the Samsung Smart TV. If you are using a lower version of Tizen TV OS, update your Samsung Smart TV to the latest Tizen version. Updating the apps or the TV will remove minor bugs and errors.
Deregister the Amazon Account
Sometimes, the Amazon account you are using may have some issues. In that case, deregister the Amazon account by going to Settings on the Prime Video app and select the Deregister your device option. Then, activate the Prime Video app again from the Amazon website.
Uninstall the Prime Video app
Still, having the issue? Delete the Amazon Prime Video app from the Samsung Smart TV. Select the Amazon Prime Video app from the Apps menu and press the Delete button. Then, install the Prime Video app again. This will remove all the minor bugs in the Prime Video app.
Check the VPN connection
Sometimes Amazon Prime Video will block you from streaming content if you are using a VPN. So, turn off the VPN connection while streaming Prime Video. If you are in luck, premium VPNs like NordVPN and CyberGhost VPN will sometimes bypass the geo-restrictions imposed by Prime Video.
Reset the Smart Hub
Resetting the Smart Hub will delete all your information saved on your Samsung Smart TV. After the reset, you have to sign in again with your account. Go to Settings –> Support –> Self Diagnosis –> Reset Smart Hub. In some Smart TV models, you have to Choose Device Care from Support to get the Self Diagnosis menu. If it is asking for a security PIN, enter 0000 (default PIN). After resetting the Smart Hub, sign in with your Samsung account and try the Prime Video app. It will work without any issues. If not, try resetting your Samsung Smart TV.
These are the simple solutions to fix the Amazon Prime Video app not working on your Samsung Smart TV. Try all these solutions one by one to resolve the issue. If you have any other specific issues with the Amazon Prime Video app, let us know in the comments below.